Privacy Policy

Effective date: 13 September 2025
Who we are: TradieGet Delivery (“we”, “us”, “our”) — construction materials delivery services in Australia.
Address: 19 Madrid Court, Wishart, QLD 4122, Australia
Email: [email protected] • [email protected]

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit tradieget.com or use our services (including bookings, supplier partnerships, and driver applications). By using our site or services, you agree to this policy.

1) What we collect

Information you provide

• Bookings: name, company/ABN, email, phone, pickup/store details, order/PO numbers, site address and contacts, access notes/photos, materials list, timing, vehicle/extras preferences, billing details.

• Supplier enquiries: company details, contact information, locations, volumes, SLA preferences.

• Waitlist & contact forms: name, trade, service areas, contact details, communication preferences.

• Driver applications: name, contact details, suburb, licence, vehicle/rego, insurance, ABN, availability, experience, optional white card; document uploads.

• Payments: processed via a third-party provider; we do not store full card numbers.

Information collected automatically

• Device & usage data (IP address, browser, OS, pages viewed, timestamps), approximate location, cookies and similar technologies, error logs, and security signals.

Information from third parties

• Suppliers or stores (order status/verification).

• Payment and fraud-prevention providers.

• Analytics, email, and CRM platforms.

• Public sources (business registry/ABN lookups).

2) How we use your information

• Provide services: accept and fulfil bookings, coordinate pickups/deliveries, send confirmations and proof-of-delivery (POD) photos.

• Customer support & operations: respond to enquiries, troubleshoot, improve site and workflows.

• Supplier partnerships: scope routes/SLAs, schedule, and report performance.

• Driver onboarding: assess applications, verify documents, schedule orientation, manage runs.

• Payments & invoices: process transactions, send invoices/receipts, manage accounts.

• Safety & compliance: load restraint and site safety processes; incident logging.

• Security & fraud prevention: detect, investigate, and prevent misuse.

• Marketing & updates: with your consent or as permitted by law, send service updates and offers (you can opt out anytime).

• Legal obligations: record keeping, tax, responding to lawful requests.

3) Legal bases (EU/UK visitors)

Where GDPR/UK GDPR applies, our processing relies on: contract (to provide services), legitimate interests (running and securing our services), consent (e.g., marketing/SMS cookies), and legal obligation (record-keeping).

4) Cookies & tracking

We use cookies and similar technologies to run the site, measure performance (e.g., analytics), remember preferences, enhance security, and support marketing (if enabled). You can manage cookies via your browser settings or any cookie banner we provide. Blocking some cookies may impact site features. We currently do not respond to “Do Not Track” signals.

5) Disclosing your information

We may share information with:

• Service providers/processors: website hosting/CRM (e.g., Go High Level), email and productivity suites (e.g., Google Workspace), analytics (e.g., GA4), payment processors, file storage, SMS providers, IT/security.

• Drivers & operational partners: only what’s necessary for pickup/delivery (site contact, addresses, access notes, item descriptions).

• Suppliers/stores: order verification, pickups, returns/exchanges.

• Professional advisers & compliance: accountants, insurers, legal advisers, or authorities if required by law.

• Business transfers: in a merger, acquisition, or asset sale, subject to confidentiality.

We do not sell personal information.

6) International transfers

Some processors or servers may be located outside your state/country (including outside Australia). Where required, we implement safeguards such as contractual protections to ensure your information receives an equivalent level of protection.

7) Data retention

We keep information only as long as necessary for the purposes above, and to meet legal/record-keeping obligations:

• Bookings, invoices, POD, operational records: typically up to 7 years.

• Driver applications: typically up to 24 months (or less if you request deletion where applicable).

• Waitlist/marketing: until you opt out or request deletion.

• Supplier enquiries and route records: as needed for the relationship and compliance.

8) Security

We use reasonable technical and organisational measures (encryption in transit where supported, access controls, limited retention, staff/contractor confidentiality). No method of transmission or storage is 100% secure; please take care with what you share in forms and emails.

9) Your rights

Australia (Privacy Act 1988 / Australian Privacy Principles)
You may request access to the personal information we hold about you and request correction if it is inaccurate, out-of-date, incomplete, irrelevant or misleading.

EU/UK (GDPR/UK GDPR)
Depending on the circumstances, you may have rights to access, rectify, erase, restrict, object, and data portability, and to withdraw consent at any time (without affecting prior processing). You also have the right to lodge a complaint with your local supervisory authority.

Marketing choices
You can opt out of marketing emails via the unsubscribe link and SMS via STOP or by contacting us. Transactional messages (e.g., booking updates, POD) will still be sent.

To exercise your rights, contact [email protected] or [email protected]. We may need to verify your identity before actioning your request.

10) Children

Our services are intended for professional users in the construction industry. We do not knowingly collect personal information from children under 16.

11) Third-party links

Our site may link to third-party websites or apps. Their privacy practices are their own; please review their policies.

12) Complaints

If you have concerns about how we handle your personal information, contact us first so we can help. You may also contact the Office of the Australian Information Commissioner (OAIC) regarding privacy concerns under the Privacy Act.

13) Changes to this policy

We may update this Privacy Policy from time to time. The “Effective date” above shows the latest version. Significant changes will be notified on this page (and, where appropriate, by email).

14) Contact us

TradieGet Delivery
19 Madrid Court, Wishart, QLD 4122, Australia
Email: [email protected] • [email protected]

For privacy requests, please include your name, contact details, and a brief description of your request (access, correction, deletion/objection where applicable).